Support
Warranty and how to reach us
Your order, your warranty and your messages with us all live in your Amazon account.
Warranty
- Year 1
- Free repair, replacement or return for manufacturing defects (not accidental damage), at no cost to you.
- Years 2 and 3
- Free replacement parts for components damaged by a manufacturing defect.
Check every function with the user manual when the base arrives, and contact support right away if anything is wrong. A scuffed outer box is normal after shipping.
How to contact us
Open Your Orders on Amazon
Sign in on amazon.com or in the Amazon app and find the kaipuyiree order.
Choose Get product support or Contact seller
This sends a message straight to the kaipuyiree team.
Tell us what happens
Which button, which section, what you see or hear. A short phone video helps us send the right part the first time.
We reply through Amazon messages
Parts and replacements are arranged through your order, so everything stays on record.
Before you message, check
- Which size and model should I choose?
- Is the power supply plugged into a working wall outlet, and every connection pushed fully home?
- Does the under-bed light turn on from the remote? If nothing responds at all, check the power first.
- If one section does not move, does the other one? Note which, and include it in your message.
- Has anything been caught under the base, such as a cord, a bed rail or a blanket?
Please do not open the motors or the control box yourself. It is not safe; message us instead.
Returns
kaipuyiree bases are sold on Amazon, so returns follow Amazon’s return policy for your order. Start a return from Your Orders. Keep the box until you are sure the base is right for you.
Have not bought yet?
Check mattress compatibility and measure your frame before ordering. For a product question, open the exact model and size on Amazon and use the seller contact option available there.